Refund & Cancellation Policy

Last updated: 22 June 2026.

How billing works

FlowGuild is pay-as-you-go, not a subscription. You buy prepaid credits called AICoins as one-time top-ups, and spend them per answer as you use the service. There is no recurring charge to cancel. Top-up payments are processed by Stripe, which acts as the merchant of record for your purchase.

Refunds on AICoins

• Unused AICoins can be refunded within 14 days of purchase, on request. We refund the unused portion of what you paid, in your original currency.
• AICoins already spent on answers (chat, image generation, analysis, agents, etc.) are non-refundable, as the service has already been delivered.
• AICoins are valid for 12 months from purchase; unused coins expire after that and are not refundable once expired.
• Free, bonus and promotional AICoins (including the welcome bonus credited on email verification) are a gift with no cash value. They cannot be exchanged, transferred or redeemed for cash and are not eligible for refunds. Refunds apply only to AICoins you have actually paid for.

Refunds are always processed back to the same payment method used for the original deposit or top-up. We cannot issue a refund to a different card, bank account, or payment method.

How to request a refund

Email support@flowguild.co.uk from the email address on your account, telling us which purchase you'd like refunded. We aim to respond within a few business days. Approved refunds are issued through Stripe to your original payment method; the time for the funds to appear depends on your bank or card provider (typically a few business days).

Cancellation

Because there is no subscription, there is nothing recurring to cancel. You can stop using FlowGuild at any time, and you can delete your account from Settings → Delete account (this removes your conversations, knowledge base and profile; see our Privacy Policy). Deleting your account does not automatically refund any remaining AICoins — request a refund first if you have unused, in-date credits.

Your statutory rights

If you are a consumer, this policy does not affect your statutory rights under applicable law (including, for UK/EEA consumers, rights relating to digital content and services). Where the law gives you a stronger right than this policy, that right applies.

Problems with a purchase

If you were charged incorrectly, didn't receive the AICoins you paid for, or believe there's an error, contact us at support@flowguild.co.uk and we'll put it right. For full terms, see our Terms & Conditions.